Refunds
- First purchase: if Echidna is not what you expected, write to us within the first 7 calendar days and we refund the full amount.
- Renewals: you can cancel before the renewal; once a new period is charged, that period is not refundable, but you can cancel for the next one.
- How to ask: write to soporte@echidnai.com from your account's email, with the subject "Refund". You do not need to explain why, though we appreciate knowing what went wrong.
- Processing: refunds are issued through the same payment method, via Stripe, and usually show up within 5 to 10 business days depending on your bank.
Cancellation
- Cancel from your account in one click (or write to us if you prefer us to do it). There are no calls or retention hoops.
- When you cancel, you keep access until the end of the period you already paid for. No further charge is made.
- You can keep using the service until the last day; after that, your workspace is suspended.
What happens to your data
- After cancelling, we keep your account and your data for up to 30 days of grace in case you decide to come back. When that period ends, they are permanently purged.
- If you prefer immediate deletion, delete your account from the panel: the purge is instant.
- Before either path, you can download a copy of your data from your account.
Cases outside the policy
We may deny refunds when we detect clear abuse of the service or of the policy (for example, repeated cycles of purchase and refund). If in doubt, write to us: we always look for the reasonable solution before saying no.
Contact
soporte@echidnai.com · Response within a maximum of 2 business days.
Last updated: October 12, 2026.